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Letters to Our Customer Service Department from Happy Customers!

  • I am so happy with my laminated fabric. It enabled me to keep things beautiful in the kitchen without worry. -ST
  • Just want to thank you again and let you know that I really appreciate the extra effort you made yesterday to get the Water Diamond order out!  The sales rep was extremely happy and asked that I send along her gratitude as well. Please thank your production manager and all who were involved. You guys are the best!!! -BF
  • WOO HOOO! What a relief!  Thank you again for all your help in making this happen!! Our customer is going to be so happy.  They placed this order in June but the fabric kept getting delayed that’s why we had to rush it through the finishing process. Your efforts to expedite this order are really appreciated by a lot of us here at Robert Allen! -BF
  • Just a quick note to “Thank You” for all the time and monumental effort you put into our small, but none the less, important job. You made me feel like one of your most important customers…especially when you kept in contact after hours with the shipping saga. Thanks too for getting our order out sooner than expected. -GD
  • I wanted to let you know that the paper backed fabric went in and looks great. As you said, it really was the first 3-4 yards. Thank you so much for all your time and patience – you were really amazing. -L
  • Thanks for the beautiful job you all did on my fabric. You were great to work with. I will recommend you all in the future. -MS
  • Thank you, you’ve been most helpful. I am sure we will continue doing business in the future. -JG
  • On a personal note, I hope that your supervisor is aware of how good you are at Customer Service. I would say that you get an A+ for hanging in with my orders. -NW
  • I wanted to take this time to thank you for all the help and support you have given me and America Dural in the year of 2014. I wish you a happy, safe and fun New Year and cannot wait to see what is in store for 2015. -RS
  • Many thanks for explaining how you work earlier this afternoon and for outlining the procedures I am to follow to place my order. If my clients purchase a fabric, likely linen, both the knit backing and stain resistance treatments would be requested. I am delighted to have the SOP’s in hand for future orders. Your gracious help is noted and much appreciated. -BM
  • As per our numerous phone conversations and your diligence not giving up on me, I am finally faxing in my release order. As I am writing this order to you my upholsterer texted that the fabric has just arrived. I can’t thank you enough for all you have done. -GM